What shipping methods do you offer?
We offer a variety of services from the United States Postal Service (USPS), United Parcel Service (UPS), we do our best to give our customers the a less expensive option with USPS services such as First Class, First Class International and Media Mail.
We do our best to get your shipment out quickly as possible. We are colletors as well and know that anticipation. We wrap every product with care and flair.
Do you ship to my city | state | country?
We can ship almost anywhere in the world and probably have to your city or country before!
How much will shipping to my address cost?
We are great at shipping, but mid reading the USPS API Servers is a tough one. So during checkout you will see your actual shipping cost and selections. If you shop over $100.00 you can get in almost any case free shipping. Shipping cost suck, so we try to bring you the lowest and most reliable we can.
If you have any questions regarding our rates or the generated rates from the carriers. Please just drop us a note or a jingle.
Are orders insured?
In almost all cases packages are insured and guaranteed for the value of the merchandise. If your package is not delivered within Thirty days for domestic customers and Fifty days for international customers, we will open up a claim with the carrier and refund your order in almost all cases.
We package well (always have), if a box comes damaged from the carrier, package insurance may not be effective depending on state or country. We are diligent and our here to help!
First Class International packages to countries that are not trackable, are not usually insured or guaranteed for a timely delivery/or lost. If there is chance your country could hold or confiscate your materials (even though we double check this). You will not be insured for any loss. If you’re concerned about whether or not your package will be insured and/or trackable to your location. Please drop us a note.
Will I have to pay duties, taxes or VAT on my order?
We collect sales taxes for the state of California only. We do not collect any customs fees, duties, VAT or other delivery fees that may be required of you if you live outside of the United States. We will not mark items as gifts if they are not being sent as gifts, so please don’t ask. It is against the law in the US to do such an act.
USPS First Class or USPS Priority Mail or UPS?
Domestic First Class mail is darn fast nowadays and can get to your location with a week or sooner in most cases.
First Class International is still a slower service depending on your country. It a very dependable but provide tracking nor a delivery estimate for most destinations.Delivery times vary greatly from country to country, this is due also to how long your country hold your package and distribution to the foreign carrier like Royal Post for example.but should take anywhere from 1 to 7 weeks. Please take note that many countries that have no trackable info-systems, are not necessarily insured or assured for delivery.
Finally, in the rare case you choose First Class or First Class International services there is a slim chance that the items you ordered may exceed the weight restrictions (even an ounce) for those services. We will try adjust our packaging and such to accommodate. If this event does happens we will contact you to about other options for your shipment. We are very good at getting you the most reliable and cost effective means. But in some cases you might need to pay a few more dollars.
When will my order ship?
We do our very best to ship orders as fast as we can! Most orders ship the next day after you order (often the same day if we can). The following guidelines should help you determine when your order will ship…we hit these guidelines about 99% of the time. In most cases if you order before 2pm-3pm Monday through Thursday, we can usually get it shipped to you that day. If its Friday after 2pm-3pm, then it will go out Monday! Any questions? Just give us a shout.
What payment methods do you accept?
Do you take Paypal?
We have for over Ten Years! so YES!
What’s your return policy?
Check it out right here!
What’s a blind box art toy?
A blind box is a art toy that comes in a secret foil envelope, developed by gnomes that have made it impossible to identify the figure inside (Damn Gnomes), So you will get a sealed figure in a sealed box in your shipment. Since we are collectors we do have a habit of opening almost all the boxes and putting the art toy up for you to grab. But be aware we do charge extra for the ratio | chase or most limited art toy listed… But in those cases that will be part of the donations we give yearly.
How do Pre-Orders work?
Pre-Orders require payment in full up front unless noted. On occasion for Limited editions, Art Events or Pop-Ups we offer at our discretion Pre-Order Deposits. This will be noted on your invoice and in your Strangekiss Dashboard. When the item or item is in arrival state we will send you instructions about paying the balance of your pre-order and the associated shipping, unless free shipping was a included option.
Some Pre-orders will require its own checkout and cannot be bundles with any other item during checkout. Please look for that notation.
Any other Questions?
Just give us a shout on or handy Contact Page.